Refund Policy

Scope

This policy applies to the one-time 1-, 3- and 8-video packs sold by Cheba Man AI. These purchases do not automatically renew. Read it together with our Terms of Service. Nothing here limits mandatory consumer rights.

Requesting a Refund

Contact us through the website's customer-support option or support tickets promptly and, where permitted by law, within 14 calendar days of the charge. Provide your account email, order number, date, amount and a short explanation. Do not send full card details or payment passwords.

We review the payment, video allowance used and the circumstances of the request. Duplicate charges, an incorrect product or amount, missing allowance, an unresolved technical failure, unauthorized payment after verification, or applicable legal requirements may justify a refund.

Completed Generations

Except where required by law, allowance already used for successfully completed videos and dissatisfaction based solely on subjective style or creative quality are generally not refundable. If you believe a result is technically defective, contact support with the task number so we can investigate. Free or promotional allowance is not redeemable for cash. We assess partially used packs case by case.

Failed or Pending Tasks

When a task is confirmed to have failed, the reserved video allowance is restored automatically unless the underlying purchase has been refunded or revoked. This restores service usage; it is not a cash refund.

A pending task or temporary provider timeout does not necessarily mean failure. We continue checking accepted tasks to avoid duplicate generation or charges. Contact support if a task remains unresolved or a confirmed failure has not restored its allowance.

Approved Refunds

Approved refunds normally return to the original payment method. We revoke the associated remaining allowance when a purchase is refunded; a later task failure does not reactivate a refunded pack. Your bank or payment provider controls when money appears in your account. Currency conversion differences and provider or bank fees may not be refundable unless required by law.

Payment Disputes and Changes

Please contact support so we can investigate a billing issue. This does not waive your right to dispute a charge. Future policy changes do not remove rights relating to earlier purchases, except as permitted by applicable law. The revision date appears above.